SHIPPING & RETURNS
Shipping Policy
Aerial Equipment will ship via FedEx in about 3 business days and takes 7 - 10 days to arrive.
Apparel items are custom made at the time of ordering and can the 2 weeks to arrive.
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If there are any delays in your order we will notify you right away.
Return & Exchange Policy
EQUIPMENT
We have a 30-Day Satisfaction Guarantee on Products. Products may be returned in unopened product packaging, unused condition within 30 days of purchase.
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Our products are covered by a standard warranty of 12 months (each product additionally has its own warranty information, e.g. an aerial hoop - 6 months for the coat of paint, but as much as 5 years for the steel structure)
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Your satisfaction is important to us! If you are unsatisfied with the item/s that are opened or used and would like to return for a refund, please follow the steps below to initiate a return. Returned packages must be postmarked within 30 days of the confirmed date of delivery.
How to Initiate a Return:
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If you would like to return or exchange an item you’ve purchased on CirqFIT.net we’d be happy to assist you. Simply follow the steps below and we’ll respond to your request.
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Download and complete the Return & Exchange Authorization Form.
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Email karri@cirqfit.net with a copy of your completed form and a brief description of the issue.
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You will then be contacted via email with the address for returning your item.
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Include your original invoice, a copy of your completed authorization form and the merchandise you’d like to return or exchange.
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Ship your item via a reliable, trackable method. Once you have shipped it contact our customer service representative who authorized your return and provide your tracking number. CirqFIT is not responsible for return/exchange items until they reach us. Be sure you receive a tracking number from your carrier of choice to ensure that your return/exchange reaches us properly.
TRAININGS
Trainings are non-refundable but are transferrable. If you are unable to attend a training you can transfer your spot to ANY training in the future and/or you can sell that training to another person.​